First Chicago Insurance Company
Project | Creating a new internal enterprise SaaS Automobile claims platform, serving as a direct replacement the current claims and adjuster
Company | Warrior Invictus - First Chicago Insurance Company
Role | Lead UX/UI Designer
Tools | Figma, Jira
Scope | Create responsive desktop, table, and mobile application for Claims Creation/Intake and Adjuster Investigation/Payout.
Enterprise SaaS · Automotive · Claims Platform · Design Systems
First Chicago Insurance Company
Putting you first since 1920
Who is First Chicago?
A member of the Warrior Invictus Group; First Chicago is building an internal auto claims platform— a complex operational tool used by call center agents and adjusters to process claims from intake to payout.
The Challenge
Building a claims application from scratch. Defining the full product experience with no existing design foundation — no design system, no established patterns.
The Role
As the Lead UX/UI Designer, defining/design the full product experience. Create a design system/foundation and establish user flow and establish design patterns.
Wireframe assortment: Claims Summary Page, Claims Services Page, Claims Search Claims Registration, My Dashboard, Search Results Page
Design System
Portion of Design system
Buttons
Notifications & Badges
Impacts & Results
Reduced training time and error rates
750+ wireframes delivered
200+ user stories across 8 epics
Stellar Award — 6 consecutive quarters
Tools Used
Sketch
Figma
Jira
Invision
Page Titles & Breadcrumbs
Alerts and Warnings
Personal Accomplishment
Designed a scalable custom table system for the claims platform, enabling the creation of complex, configurable data tables across the product. Conducted extensive research and developed multiple prototypes before arriving at a solution that balanced technical feasibility with usability — giving the team a repeatable framework for one of the most challenging UI patterns in enterprise design.
