First Chicago Insurance Company
Project | Creating a new internal enterprise SaaS Automobile claims platform, serving as a direct replacement the current claims and adjuster
Company | Warrior Invictus - First Chicago Insurance Company
Role | Lead UX/UI Designer
Tools | Figma, Jira
Scope | Create responsive desktop, table, and mobile application for Claims Creation/Intake and Adjuster Investigation/Payout.
Enterprise SaaS · Automotive · Claims Platform · Design Systems
First Chicago Insurance Company
Putting you first since 1920
Who is First Chicago
A member of the Warrior Invictus Group; First Chicago is building an internal auto claims platform -a complex operational tool used by call center agents and adjusters to process claims from intake to payout.
My Role
As the Lead UX/UI Designer, defining/design the full product experience. Create a design system/foundation and establish user flow and establish design patterns.
The Challenge
Building a claims application from scratch. Defining the full product experience with no existing design foundation — no design system, no established patterns.
The Claim Process
Caller Set up, Advance Search, Policy confirmation, Gather the Facts, Vehicle Assignments, Exposure Set up, Confirmation & Review Pages
After the FNOL Process is complete the claim is assigned to an Adjuster or Claim File Owner and they go through a series of investigations to complete the claim process to either pay out or reject the claim.
Goal: Provide the accurate claim information to complete a thorough investigation for claim payout or rejection.
Claim File Owner Dashboard
Dashboard, Work Queue
First Notice of Loss (FNOL)
First Notice of Loss is the true capture of a claim. Claimants call into the call center and give detailed accounts of their incident.
Goal: Increase speed and efficiency during the FNOL Process collecting accurate details
Claim File Post FNOL - Initial Set up
Facts of Loss, Coverage, Liability, Claim Parties, Exposure Pages
Claim File Post FNOL
Work Item
Claim File Post FNOL
Letters
Dashboard, Drawer Progression, Letter Review
Second Screen / AI-Agent
Internal AI tool created to assist Claim File Owners or Adjusters properly investigate claims.
Goal: Offer an AI Powered tool to help collect information, answer questions quickly and efficiently to processes claims.
Second screen, AI Settings, Selecting File Popup, Image View, Document Viewer, Audio View, Video Viewer
Responsive View
Developed a Desktop, Table and Mobile responsive view across the entire post claim process
Desktop, Medium Table, Small Tablet, Mobile Landscape, Mobile Portrait, Mobile Suite